Refund Policy

Last updated: 3 September 2026

Most Giftee N Bestee products are personalized and made to order. Please review the digital proof carefully before approval.

Cancellations

You may request a cancellation before production begins. Once a proof has been approved or production has started, personalized items generally cannot be cancelled or returned for a change of mind.

Damaged, defective or incorrect orders

If an item arrives damaged, defective, incorrect, or materially different from the approved proof, email gifteenbestee@gmail.com within 7 calendar days of delivery. Include your order number, a description of the issue, clear photographs of the product and packaging, and an unboxing video when reasonably available.

After reviewing the claim, we will provide an appropriate repair, replacement or refund. We may ask you to retain or return the item and will provide instructions where a return is required.

Personalization limitations

We cannot accept a return solely for spelling, dates, names, image choice or other content supplied and approved by the customer; minor colour differences caused by screens or printing methods; quality limitations visible in a low-resolution customer image; or damage caused by misuse or normal wear.

Delivery problems

Contact us if tracking is stalled or an order is not delivered within the confirmed schedule. If a shipment is confirmed lost, or cannot be delivered within a reasonable revised timeframe, we will arrange a replacement or refund as appropriate.

Refund timing

Approved refunds are sent to the original payment method. Bank or payment-provider processing times may apply after we issue the refund.

This policy does not limit any rights that cannot be excluded under applicable consumer law.