CUSTOMER SUPPORT
Start with the fastest support path.
Choose what you need help with. We’ll point you to the fastest self-service step first, and keep the support form and WhatsApp ready when you still need the Giftee team.WE’RE HERE TO HELP
Talk to Giftee when you need us.
Need help choosing a gift, preparing photos, reviewing a proof or checking an existing order? Tell us what you need and include the product name or order number when you have it.
LOCAL STORE
Adyar, Chennai
27/83 Canal Bank Road, Gandhi Nagar, Adyar, Chennai, Tamil Nadu 600020, India
SEND A MESSAGE
Tell us what you need.
For existing orders, include the order number and the email used at checkout when possible.
SUPPORT REFERENCE
Creating reference…
The same reference is included when you use this page’s WhatsApp button or submit the support form.
QUICK ROUTES
Go straight to the right help.
01Choosing a giftUse Gift Finder to narrow products by recipient, occasion, budget and style.
02Photos & personalizationSee how uploads, text, add-ons and proof approval work.
03Proof & design changesReview the proof process and what to do before production begins.
04Orders, delivery & common questionsCheck answers about production, tracking, cancellations and support.
SELF-SERVICE + HUMAN HELP
Use the source of truth for each stage.
Tracking, proof review, policy guidance and direct support stay separate so customers can go straight to the right place.
01Order statusGiftee/Seyviq stage plus shipment or pickup details when available.
02Design proofThe latest signed proof link is the live approval path when a proof is required.
03Common questionsPersonalization, production, delivery, payments, offers and order changes.
04Damaged / incorrect orderReview the refund/issue guidance, then contact Giftee with the order number and clear photos.