TRUST & INFORMATION

Clear before you order. Verifiable after you do.

Giftee keeps personalization, proof, payment, delivery, policies and support in separate places so customers can check the right source instead of relying on vague promises.

Customer support Read FAQ

✓ Based in Adyar, Chennai✓ Product-specific personalization✓ Secure Shopify checkout✓ Proof only when the gift requires it✓ Customer-safe order tracking✓ Published customer content is reviewed first

THE SOURCE OF TRUTH

Know where each answer becomes official.

Different stages have different authoritative information. These links take you directly to the current source.

01Product options & starting priceThe product page shows the current variants, personalization fields and available extras for that gift.Product page → 02Cart totalThe Shopify cart is the source for selected variants, paid add-ons and the order total before checkout.Open cart → 03Payment & checkoutThe payment methods actually offered by Shopify at checkout are the methods available for that checkout.Checkout FAQ → 04Design proofFor proof-enabled gifts, use the latest signed proof link Giftee sends. A newer proof replaces an older version.Proof help → 05Giftee order stageTrack Order shows the latest customer-safe Giftee/Seyviq production stage after order and contact verification.Track order → 06Delivery & shipmentProduction timing and courier transit are separate. Carrier tracking becomes the movement source after shipment handoff.Shipping policy →

TRANSPARENCY RULES

What the storefront does—and does not claim.

REVIEWSNo placeholder ratings

Product ratings appear only when published review data exists. A Verified purchase badge is shown only after Giftee verifies the order.

Customer gallery →

CUSTOMER PHOTOSPermission before publication

Customer Gallery submissions are reviewed first. Customer content is not published automatically.

Gallery standards →

PROOFNot every gift needs a proof

Proof approval applies only to products or orders that require design review. Supported product pages explain the applicable flow.

Personalization flow →

DELIVERYEstimates are not courier guarantees

Delivery guidance depends on customization, production, destination and courier conditions. Tight dates may require manual confirmation.

Shipping policy →

OFFERSEligibility is checked against the order

Minimum spend, new-customer, product and referral conditions depend on the specific current offer. Some rewards do not use coupon codes.

Current offers →

SUPPORTUse the order number when available

The Support Hub routes customers to tracking, proof, policy or direct help without presenting a support reference as a separate ticketing system.

Support Hub →

CORPORATE GIFTINGQuote before commitment

A corporate enquiry does not reserve stock or guarantee a bulk discount, sample, production slot or delivery date. Giftee confirms those details after reviewing the business brief.

Corporate gifting →

POLICIES

Read the current rules before you need them.

DELIVERYShipping PolicyProduction, shipping and destination guidance. ORDER ISSUESRefund PolicyCancellation, personalized-order and eligible issue guidance. DATAPrivacy PolicyHow store/customer information is handled. TERMSTerms of ServiceCurrent terms governing use of the storefront.

YOUR DATA

Account data and device data are kept distinct.

☁ Shopify accountOfficial website orders and customer-account details live in Shopify Customer Accounts.

⌁ This deviceWishlist, Gift Calendar dates and Recently Viewed are currently browser/device data unless the page explicitly says account sync is enabled.

🔔 Push remindersNotifications are opt-in. Gift reminder push sync uses the browser subscription plus reminder date/timing metadata; names and relationship labels are not sent to the reminder backend.Notification settings →

🔒 Order lookupTrack Order uses the order reference and checkout contact detail to verify the lookup; the tracking page states when information is not stored locally.Track order →

GIFTEE N BESTEE