GIFTEE N BESTEE
Frequently Asked Questions
Quick answers about personalization, proof approval, delivery, payments and order changes. Product-specific options shown on the product page take priority.
Personalization
Photos, text, add-ons and proof approval.
What photo quality should I upload?
Use the clearest, highest-resolution original image available. Avoid blurry, heavily compressed or cropped screenshots when possible. Low-resolution source images can limit the final print quality.
Can I add a name or personal message?
Yes, when a product supports those options. The product page shows only the personalization fields that apply to that gift.
Can I upload multiple photos?
Yes for products that support it. The allowed photo count depends on the product and design, and the product page shows the applicable limit.
How does proof approval work?
For proof-enabled gifts, we prepare a digital design proof before production. Review the proof carefully; you can approve it or request a change before production begins.
Review proof guidance →Can I change personalization after placing the order?
Contact us as soon as possible. Changes may be possible before proof approval or production begins, but they cannot be guaranteed after the design is approved or production has started.
Are optional add-ons charged separately?
Yes. Paid add-ons selected on supported products are added to the Shopify cart and included in the order total before checkout.
Production, delivery & payment
What happens after the personalized order is placed.
How long does production take?
Production time depends on the product and customization. For proof-enabled gifts, production begins after the digital proof is approved. Your order confirmation, proof communication or shipping update provides the best available estimate.
When will my order be delivered?
Production time and courier transit time are separate. Final serviceability and the best available delivery estimate may be confirmed after customization review and depend on the destination and courier.
Read Shipping Policy →How do I track my order?
Tracking details are shared when available after dispatch. Courier delays, weather, holidays, remote-area service and customs checks can affect the delivery timeline.
What payment methods can I use?
The payment methods currently available for your order are shown by Shopify at checkout. If a method is not offered there, it is not available for that checkout.
How do coupon codes and offers work?
Use a discount code only when Giftee provides a valid active code and Shopify checkout offers the discount field. Eligibility, minimum spend and expiry depend on that offer. Some current Giftee offers do not require a coupon code.
View current offers →Changes, problems & support
What to do if you need to change or report something.
Can I cancel a personalized order?
You may request cancellation before production begins. Once a proof has been approved or production has started, personalized items generally cannot be cancelled or returned for a change of mind.
Read Refund Policy →What if my order arrives damaged, defective or incorrect?
Contact Giftee promptly with your order number and clear photos of the product and packaging. The current Refund Policy asks customers to report eligible issues within 7 calendar days of delivery.
Read Refund Policy →What should I do if my photo upload is not working?
Try the clearest original image again and confirm the product’s requested photo count. If the upload still fails, contact Giftee before placing the order so we can help without losing the personalization details.
Can I get WhatsApp help after ordering?
Yes. You can contact Giftee on WhatsApp for order, customization, proof or delivery help. Share your order number when available so the team can identify the correct order.